Clients

This term is frequently misunderstood and misused. By clients, we mean the people who have registered their property with us for sale. They are the sellers who will, we hope, pay our fees: it is our duty to act in their best interests. We represent these clients and it is our responsibility is to market their property effectively and sell it for a fair price. That means applicants and buyers are not clients, unless we are also selling a property for them when they could be both but strictly in relation to two different properties. Estate agents are not brokers – we cannot advise prospective buyers, that is not our role.